Grandfather Clock White Glove Delivery Service

Once you place the order, the product will be picked up from our manufacturing facility within five business days. From there it will be shipped to a terminal close to the delivery address you have included in your order. You will then receive a phone call to set up an appointment for delivery. Once an appointment has been set, it is important that you keep it as there may be extra fees associated with the appointment being canceled.

On the day of delivery, the delivery personnel will bring the product right inside your home and place it in your room of choice. Included in the service the delivery personnel are authorized to climb up or down two flights of stairs. After the item has been unboxed and set in your room of choice the clock would have to be set up by hanging the weights pendulum and leveling etc. We recommend a local service center in your area, you can find a local service center by going to www.howardmiller.com.

Important note, if the box has any holes or damage that is visible or the shock watch attached to the box is reading any color other than green, please write that the package is damaged next to your signature include details such as the crushed corners, holes in the box, product is visible inside of the packaging, etc. if your item has any damage at all please refuse delivery and notify us right away.