Grandfather Clock White Glove Delivery Service

Once you place the order, the product will be picked up from our manufacturing facility within 2-3 business days. For Howard Miller and Ridgeway clocks, your clock will arrive in your local area within 5-7 days after shipping. For Hermle clocks, your delivery will take between 2-4 weeks to arrive in your local area.  

From there it will be shipped to a terminal close to the delivery address you have included in your order. With all clocks, the trucking company will call you to schedule inside delivery – they will not just show up at your door. Once an appointment has been set, it is important that you keep it as there may be extra fees associated with the appointment being canceled.

On the day of delivery, the delivery personnel will bring the product right inside your home and place it in your room of choice. Included in the service, the delivery personnel are authorized to climb up or down two flights of stairs. They will also remove the outer carton so you can inspect for any damages. After the item has been unboxed and set in your room of choice, the clock will need to be set up by hanging the weights pendulum and leveling etc. We recommend you contact a local service center in your area to do this.  You can find a local service center by going to www.howardmiller.com. However, please note that the set up by a local service center may be an additional cost and is not included in our White Glove Delivery Service or in the purchase of the clock through Windsor Clock & Watch. 

Important note, if the box has any holes or damage that is visible or the shock watch attached to the box is reading any color other than green, please write that the package is damaged next to your signature include details such as the crushed corners, holes in the box, product is visible inside of the packaging, etc. if your item has any damage at all please refuse delivery and notify us right away.

• Please note: this service is not available in all areas, please contact us before placing your order if you have any questions on whether or not the white glove service is available in your area. If White Glove Delivery service is not available, your clock will be delivered to the nearest point of entry.
• White Glove Delivery is not available for quartz/battery grandfather clocks as these clocks will be shipped to the shipping address provided and can easily be set up by the recipient.
• Our White Glove Delivery service is included free with your mechanical grandfather order.
• Your new grandfather clock will arrive by truck at the appointed date and time of your choosing.
• Our expert movers will bring your clock into your home and place it according to your instructions. Only 2 flights of stairs maximum, please.
• Our movers will unbox your item so you can fully inspect it.