Always been 100% happy with Windsor. My first purchase was a Howard Miller mantle clock in ’93, and I’ve purchase two additional Millers since. Purchased a few watch bands through the years, as well as many batteries replaced. Service is always quick and friendly. Purchased my first (Citizen) watch last week and extremely happy with the price. It was $50 less than Citizen’s own site. I could have got it for $40 less on Amazon, but I’d rather support a local business, as well as have someone local who cares if I have a problem.